We will always do our best to help. If you’d like to amend or cancel your order, please email us at admin@oiaboutique.com with your order number as soon as possible.

Once your order has been packed and prepared for dispatch, we may not be able to make changes — but if you’re unsure, just reach out and we will check for you.

Yes — we’re happy to offer exchanges on unused items, as long as they are returned within the return period outlined in our Terms & Conditions.

If you’d like to arrange an exchange, simply email us at admin@oiaboutique.com and we’ll guide you through the next steps.

Once you place an order, you will receive a confirmation email letting you know we’ve received it. When your order is ready to ship, we will send you a dispatch email with tracking details.

As a small team, we aim to pack orders within 2-4 business days, and we truly appreciate your patience and support while we prepare your pieces with care.

Of course — we are here to help. If an item is missing, please email admin@oiaboutique.com as soon as possible with:

• Your order number
• A photo of the parcel you received (including the packaging and shipping label where possible)
  

We will quickly investigate with our team and resolve the issue for you as smoothly as possible.

You can find our Size Guide on each product page, complete with a conversion chart covering all major international sizing systems.

If you are still unsure, feel free to get in touch — we are always happy to help you find the perfect fit.

Yes — we want you to feel confident wearing Oia. We work closely with trusted manufacturers and stand behind the quality of our pieces.

All Oia jewellery comes with a 60-day warranty from the date of purchase, covering any issues related to material or workmanship caused by production, packaging or shipping.

If something does not feel right, just get in touch and we’ll work with you to find a solution.

Our warranty does not cover:

• Lost items
• Scratches or damage from normal wear and tear
• Improper use or storage
• Alterations made by third parties outside of Oia

We ship worldwide, so wherever you are, Oia can find its way to you ✨

• UK orders typically arrive within 4–7 working days.
• International orders usually arrive within 2–4 weeks, depending on your location.
  

Please note that international orders may need to clear customs in your country, which can occasionally cause delays. Once your order leaves our warehouse, delivery times are handled by the carrier and may be affected by factors outside our control.

As soon as your order ships, you will receive tracking details so you can follow its journey.

International orders may be subject to customs duties or import taxes once they arrive in your country. These charges are set by local authorities and are the responsibility of the customer.

We recommend checking your country’s import regulations before placing an order, as we are unable to cover or reimburse these fees — even on orders with free shipping.

As a small business, every order truly means the world to us, and your satisfaction is incredibly important.

If you need to return or exchange an item, we offer a 14-day return & exchange window from the date you receive your order.

To be eligible:

• Items must be unused and returned in their original condition
• We are unable to accept returns on items that are damaged, stained, or corroded by makeup or perfume
• Earrings are non-refundable for hygiene reasons
  

To begin a return or exchange, please email admin@oiaboutique.com and we will create your the return/exchange request along with postage instructions.

We recommend securely packaging your items and obtaining proof of postage for your records. Once your return reaches us, please allow 5–10 working days for processing.

We accept the following payment methods at checkout:

• All major credit and debit cards
• PayPal
• Apple Pay & Google Pay
• Klarna

Please note that your billing address must match the address on your card statement.

If you have a question that is not answered here, we would love to help. Just email us at admin@oiaboutique.com, and our team will get back to you as soon as possible.